Terms and Conditions
Please read these terms carefully before using CoParent Space.
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Introduction and Acceptance of Terms
These Terms and Conditions (“Terms”) govern your access to and use of the mobile application, website, and related services (collectively, the “Platform”) operated by Hitower IT SDN. BHD., a company incorporated under the laws of Malaysia.
By registering for an account, downloading the application, or otherwise accessing or using the Platform, you (“User,” “you,” or “your”) agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Platform.
2. Definitions
- “Account” — A registered user account created on the Platform
- “AI Features” — Artificial intelligence-powered functionalities including tone analysis and voice message transcription
- “Child” or “Children” — The minor child or children for whom co-parenting arrangements are managed
- “Co-Parent” — The other parent or legal guardian sharing access to co-parenting information
- “Content” — Any data, text, messages, files, documents, images, audio, or other material submitted through the Platform
- “Features” — Calendar, Expenses, Messages, and Vault functionalities
3. Eligibility and Account Registration
3.1 Eligibility
To use the Platform, you must:
- Be at least eighteen (18) years of age
- Have the legal capacity to enter into binding agreements
- Be a parent, legal guardian, or legally recognised caregiver of the Child or Children
- Provide accurate, current, and complete registration information
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@coparentspace.com if you suspect unauthorized access.
4. Nature of the Platform
4.1 Not Legal Advice
The Platform does not provide legal advice, family law advice, counselling, or any form of professional services. This is a communication and organizational tool only. Seek independent legal advice for custody, access, or co-parenting arrangements.
4.3 AI Features Disclaimer
The Platform includes AI-powered features (tone analysis and transcription). These features are provided for convenience only. We make no representation that AI-generated outputs are accurate, complete, or suitable for any particular purpose. Do not rely on AI outputs for legal proceedings or critical decisions without independent verification.
5. Platform Features
Calendar
Manage and share scheduling information including custody schedules, school events, and medical appointments.
Expenses
Track and manage child-related expenditures and cost allocation between co-parents.
Messages
Secure in-app messaging with AI tone analysis and voice transcription features.
Vault
Secure repository for storing and sharing documents and contact information.
6. User Obligations and Prohibited Conduct
6.1 General Obligations
You agree to:
- Use the Platform only for lawful purposes
- Use the Platform in good faith and in the best interests of the Children
- Respect the privacy and data rights of your Co-Parent and Children
- Not use the Platform to harass, intimidate, threaten, or abuse any person
6.2 Prohibited Conduct
You must not:
- Upload defamatory, harassing, threatening, or obscene content
- Attempt unauthorized access to accounts or systems
- Use automated means (bots, scrapers) without consent
- Reverse engineer or decompile the Platform
- Impersonate any person or entity
- Infringe intellectual property rights
- Circumvent security or access controls
7. Shared Data and Co-Parent Access
Certain information you enter (Calendar entries, Expenses, shared Vault items, Messages) will be accessible to your linked Co-Parent. By sharing information, you consent to your Co-Parent having access to that information.
You are responsible for the Content you choose to share. We are not responsible for consequences arising from Content shared between co-parents.
8. Intellectual Property
All intellectual property rights in the Platform are owned by or licensed to us. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for personal, non-commercial co-parenting purposes.
You retain ownership of Content you submit. By submitting Content, you grant us a limited licence to process, store, and transmit your Content solely for providing the Platform's services.
9. Subscriptions and Payments
Certain features require a paid Subscription. Subscriptions automatically renew unless cancelled. We offer a 30-day money-back guarantee for first-time subscribers.
You may cancel your Subscription at any time through account settings or by contacting support@coparentspace.com. Cancellation takes effect at the end of the current billing period.
12. Disclaimer of Warranties
The Platform is provided “as is” and “as available” without warranties of any kind. We do not warrant that the Platform will be uninterrupted, error-free, or that AI-generated outputs will be accurate.
13. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
Our total liability for any claims shall not exceed the amount paid by you in the twelve (12) months preceding the claim, or €500, whichever is greater.
15. Termination
You may terminate your account at any time. We reserve the right to suspend or terminate your account if you breach these Terms, or if required by law.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of Malaysia. We encourage amicable resolution of disputes before pursuing legal remedies.
18. Contact Us
Hitower IT SDN. BHD.
Email: legal@coparentspace.com
Support: support@coparentspace.com